At PSN Training, we are committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal data when you use our website, make an enquiry, or book a course online.
By using our website or providing us with your personal information, you consent to the practices outlined in this policy.
1. Who We Are
PSN Training is a UK-based training provider offering accredited First Aid and Pool Responder courses. If you have any questions about this policy or how we handle your data, you can contact us at:
📧 paul@www.psntraining.co.uk
📞 07743 407540
2. What Information We Collect
We may collect and process the following types of personal information:
- Name
- Email address
- Phone number
- Business or organisation name (if applicable)
- Booking and course attendance details
- Any other details you voluntarily provide in an enquiry or contact form
3. How We Use Your Information
We use your personal data to:
- Respond to your enquiries and provide information about our services
- Process course bookings and send confirmations or updates
- Arrange on-site training sessions if requested
- Maintain our internal records and accounts
- Comply with any legal obligations
We do not use your data for marketing purposes without your explicit consent.
4. Lawful Basis for Processing
We process personal data under the following lawful bases:
- Contractual necessity – to provide training services and manage bookings
- Legitimate interests – to respond to enquiries and maintain business operations
- Legal obligations – to comply with UK regulations and training accreditation requirements
5. How We Store and Protect Your Data
Your personal data is stored securely and only accessed by authorised personnel. We implement suitable physical, electronic, and managerial procedures to safeguard the information we collect online.
We retain personal data only for as long as necessary to fulfil the purposes outlined above, or as required by law.
6. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share your information with:
- Accrediting bodies if required for certification
- Payment processors (for online bookings)
- Legal or regulatory authorities if required by law
All third parties are required to handle your data in accordance with data protection laws.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to or restrict processing
- Request data portability (in applicable cases)
To exercise your rights, please contact us using the details above.
8. Cookies
Our website may use cookies to enhance your browsing experience. These are small files placed on your device that help us understand website usage and improve our services. You can control or disable cookies in your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time.